Christmas watch face keeps crashing

Home Forums Customer support Android Wear watch faces Christmas watch face keeps crashing

This topic is: resolved

This topic contains 2 replies, has 2 voices, and was last updated by veertualia veertualia 1 month, 1 week ago.

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  • #1705

    sbreit
    Participant

    The Christmas watch face keeps crashing on my Fossil Q Explorist (latest Wear update). I already have tried re-installing and rebooting and so on, but nothing helps. Please advise.

    #1706
    veertualia
    veertualia
    Keymaster

    Hi Steffen,
    We already answered you by email yesterday, as it is faster.
    Please check your inbox.

    Can you please tell us your watch model and Wear OS version?
    Does the crash occur when you’re interacting with the watch face or at a specific time? Also, are you using 12 or 24 hour format or MDY date format?

    We will look into it.

    Thanks for your feedback.

    #1707
    veertualia
    veertualia
    Keymaster

    Hi Steffen,
    We think we’ve found the problem, related to the format of the date string when the watch system locale is not the default (english). Since, in your case, it should be german, there was an error calculating the date string size to correctly position it on the watch screen.

    We are releasing an update (version 2.0.2) on the Play Store. It will be available in the next hours. Please update your watch face, as soon as the new release becomes available.

    Let us know if the issue was correctly fixed and, if so, leave a review on the Play Store, if you think our support has been efficient.
    We hope you are receiving our messages, since we’re not getting any feedback from you after your initial email.

    Merry Christmas and happy new year!

    Veertualia Team

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