Acceptance of the software license
By downloading and/or installing our software on any site you explicitly agree to the terms of its license, GNU General Public License version 2 or, at your choice, any later version published by the Free Software Foundation. A copy of the license is included with our software. If you did not receive a copy of the license please refer to the License page on our site.
Scope of provided services
By purchasing a Veertualia product, customers are assigned a license key for that product and qualify as a subscribers as soon as (and only if) they activate their license key (see FAQ).
Active license keys, unless otherwise stated, entitle the subscriber to six months (180 days) of support and updates.
Veertualia.com offers two types of services: downloads and support.
Downloads are further divided into free-of-charge downloads, available to non-registered users, and for-a-fee downloads, available only to subscribers.
Access to the former is provided unconditionally to anyone who can access Veertualia.com through Internet.
The latter are provided only to qualifying subscribers, if they are logged in, and only for the term of their subscription.
As soon as your subscription expires you will have no access to any of the for-a-fee downloads, even for those items which were already published or made available during your subscription’s term.
Support services are provided to qualifying subscribers only and only if they are logged in. Likewise to our download services, support services are provided only for the term of your subscription. When your subscription expires you will not be able to file any replies to your existing tickets or new tickets. Moreover, private tickets will no longer be available for you to read.
Product usage: The license that comes along with the purchase of any of Veertualia product allows you to install it in multiple domains. However, unless otherwise stated, technical support will be offered for one (1) live domain only.
License keys are valid for six months (180 days) from the date of purchase. After six months, license keys may be renewed at a 30% discount from the purchase price of a new license.
Even after your license key expires, you may continue to use the products. Thus, the products are not time-limited.
Product modifications: You are authorized to make any necessary modification(s) to the products to fit your purposes. Redistribution of the product or any modified version must always be done in accordance with the GNU/GPL license. In this case, you must also not change or remove the copyright information in the header of the XML descriptor file or in PHP files.
Unauthorized Use: License keys can not be shared. Sharing is strictly forbidden and will result in revocation of your license key.
Updates: All of the products are designed for the latest stable (LTS/Long Term Support) version of the platforms they are developed for unless stated otherwise, but we can give no guarantee, that the products will run with future versions. Cutomers may use our Support Forum to address any issues related to software versions.
Delivery: All license keys will be immediately activated after we have succesfully received your payment. Once a purchase is complete, the activation email will be sent to the email address specified during checkout along with the product download link. Product download will be allowed for two times. Download link will be deactivated after 72 hours.
Assignability: You may not sub-license, assign, or transfer your license key to anyone else without prior written consent from Veertualia.
Ownership: You may not claim intellectual or exclusive ownership to any of the products, modified or unmodified. All products are property of Veertualia.
Our services are provided as-is, without any warranty whatsoever. The exact terms of our software license can be read by following the “License” link at the bottom of any page of Veertualia.com. Regarding the support services, we can not guarantee the validity or veracity of any provided information or suggestion.
THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW Veertualia.com, ITS OWNERS, STAFF, ASSOCIATES OR ANYONE AFFILIATED WITH ITS MAINTENANCE, OPERATION OR HOSTING BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF OUR PROGRAMS TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Should the applicable law hold Veertualia.com, its owners or any party affiliated with it liable for damages, the maximum amount of damages acknoeledged shall be no higher than 5 Euros. Shall any dispute arise between the owners of Veertualia.com and a third party, the only applicable jurisdiction is the Courts of Law of Rome, Italy.
If you do not agree with these Terms, you are not allowed to use our services. Moreover, any use of our services implies the unconditional and immediate acceptance of the aforementioned terms, waiving your legal rights to uphold them. Acting in violation of these Terms of Service constitutes a violation of our copyright and abuse of a computer system, both persecutable as felonies.
“Cool-off” period and refunds policy
In compliance to EU directives, you are entitled to 30 calendar days of “cool-off” period. If within those 30 calendar days you have not used our services (explicitly: you have not downloaded our software and have not requested software support) you are eligible for a full refund of your purchase, no questions asked. This “cool-off” period is provided in accordance to Article 6, §1 of Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts and the Directive 2011/83/EU which replaces it.
However, if you have already downloaded our software and/or already made use of our support services you are not eligible for a refund, even in the first 14 calendar days according to Directive 2011/83/EU, Article 16, §m which states: “the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.”
Explicitly: when you click on a software download link, or use any method provided by your web server / CMS to initiate such a download (including but not limited to installing updates via Live Update and Joomla! extensions update), or request software support from us through our ticket system you are giving us your express and unreserved consent to begin the provisioning of the software download and support service you have purchased from us, waiving your right of withdrawal from the subscription contract, making you ineligible for a refund. For more information you may also want to read: http://europa.eu/rapid/press-release_MEMO-11-450_en.htm?locale=en
Clarification for renewals and their eligibility for a refund: renewals are considered new purchases, not a continuation of your previous subscription. As a result you can get a refund in 14 calendar days before the conclusion of the contract which means:
- Any time before the activation of your renewed subscription.
- Within 14 days from the activation of your renewed subscription, but only if you have neither downloaded the software nor made a software support request since the exact date & time your renewed subscription was activated.
Clarification for the software download service: Most of our software comes in two editions, a free of charge Core edition and a subscription-based Professional edition. For these software we consider our software download services to have been provisioned only when you download the subscription-based Professional edition. Downloading the free edition of our software or any other item which is made available to the general public without the need for an active subscription (e.g. documentation) does not constitute performance of our download service. In other words, if you download Domus Organizer Free and its documentation your right to withdraw is not affected.
Clarification for the software support service: Performance of the software support service begins at the exact time you submit a support ticket or a reply to an existing support ticket. Pre-sales requests and communication through e-mail or the Contact Us page does not count towards the performance of the software support service. These are communications provided outside the scope of the software support service.
In any other case, no refunds will be given whatsoever. By using our software download and support services you explicitly declare that you accept our policy of no refunds beyond the provisions of aforementioned European Union Directive and the member state laws which enforce it.
Further clarification: if you bought the wrong subscription or you failed to use a valid coupon code you have in possession please contact us immediately. Even though we cannot issue a refund, we can always convert your subscription to the correct type and / or adjust the duration of your subscription to match what you paid.
We only provide support to our subscribers through our site’s Support section. We will not provide support by any other means including, but not limited to, email, regular mail, telephone, Twitter, Facebook, Skype and so on. If you wish to receive support without using our site’s Support section or demand that you be given a full discount in violation of our refund policy we reserve the right to request to be paid according to our regular consultancy rates. Our regular consultancy rates are 100 Euros per hour (plus VAT, where applicable), minimum charge one hour. In case of on-premises support a specific arrangement has to made.Subscription at Veertualia.com are not to be considered as a guarantee of response time or a service level agreement. All tickets are answered on a “best effort” basis. Private tickets and severe bug report are given top priority, public tickets are given medium priority. If you have not received any response within 72 hours, please use the Contact Us page to let us know of the issue. If we determine that there is an objective difficulty in providing support to you over our ticket system we will provide you with support over email, in exception of our support policy.
We reserve the right to provide no support for outdated versions of our software, when your server environment does not meet our minimum requirements or when you have modified the core code files shipped with your site’s script or our software beyond what the respective developers reasonably expect you to do in the normal course of using their software. Support policy details regarding different versions of our software and server environment are detailed in our release announcements.
We reserve the right to give you a link to our troubleshooting page, documentation and/or previous public tickets if we deem it necessary for providing better support.
We will not provide support for issues not related to our software or services.
We reserve the right to decline support if the request or the conversation is conducted in a language other than English/Italian or when the language barrier makes it impossible to provide meaningful support.
We reserve the right to decline support when access to the affected site is denied or objectively impossible.
We reserve the right to decline providing support on a case by case basis (even though we do try to help everyone), with or without a reply to your ticket.
We assume no responsibility for any issues directly or indirectly caused by our support efforts, as per the “No warrantly” article of this policy.
We reserve the right to close support tickets for any reason deemed appropriate.
We reserve the right to decline providing support for issues which have to do with using your site’s script (e.g. Joomla! or WordPress) or your server / hosting account, but not our software.
We reserve the right to close or delete support tickets if the user refuses to follow our instructions and insists on receiving support (our instructions are support and you’re supposed to follow them in order for us to help you).
We reserve the right to edit or delete tickets or ticket replies. We reserve the right to close or delete tickets and/or block accounts of users who become abusive and/or pugnacious in their support ticket replies; we are trying to help frustrated users under adverse conditions, please respect it and understand that we are neither deities nor saints.
Fair use policy
The owners of Veertualia.com believe in software Freedom and strive to provide low cost, high quality services surrounding their software. In order to keep the costs low, without placing artificial restrictions, we have a fair use policy in place. In no event shall we provide support to anyone who is seeking our support for more than one domain. This restriction is in place to deter edge cases, like a hosting provider buying a single subscription, installing the software on all of his clients’ sites and then overflowing our support services with its client’s requests. If such behaviour is detected, we regret to inform you that we will immediately terminate the user account without a refund.
Moreover, Veertualia.com reserves the right to terminate any account which is supected in being implicated in unlawful or abusive activity, including –but not limited to– unsolicited mass distribution of our for-a-fee software. Account termination is in the sole discretion of Veertualia.com and we reserve the right to not provide any prior warning or further information.
We reserve the right to terminate user accounts (upon fair warning) of users who are submitting the same support requests numerous times to our support ticket system. We reserve the right to block or terminate accounts (upon fair warning) of users who submit an excessive amount of support requests.
Actions for content beyond fair use and account termination policy
If the content you submit to Veertualia.com is deemed offensive, inappropriate, defamatory, objectionable or in any other way engage in disruptive behavior we reserve the right to use your personal information to stop such behavior.
If Veertualia.com believes on reasonable grounds that you are in violation of the laws of the Italian republic, or the European Union directives, we reserve the right to submit your personal information – including the content itself and any other relevant information about you – to the proper authorities, such as law enforcement, your ISP or school email / ISP.
Veertualia.com reserves the right to terminate user accounts (free or paid subscribers) when the aforementioned fair use rules are violated. Furthermore, Veertualia.com reserves the right to terminate user accounts if the user is posting unsolicited messages (spam), engaged in sites or services promoting the unauthorized distribution of proprietary or other distributed for-a-fee software (warez), directly promoting or linking to resources promoting indecent or unlawful actions, or in any other way trying to disrupt or diminish the quality of the services offered by this site. Account termination takes place without prior notice and is considered final. Holders of terminated accounts, if they are paid subscribers, will not be refunded. Veertualia.com reserves the right to terminate any further user accounts created by the holder of a terminated account, or any other person, business or organization affiliated with or endorsed by the holder of a terminated account.
Zero spam tolerance
As noted above, if you send out an unsolicited message, your account will be terminated without prior notice. One strike and you’re out. Moreover, you will feed our anti-spam filter with keywords so that you can’t spam us again.
Zero bandits tolerance
If you do as much as imply that you are encouraging people to use illegal or unofficial copies of software your account will be terminated without prior notice, as noted above. Respect the work of others and we’ll respect you. If you don’t and act as a bandit, you’ll be treated as one.